Accessibility

The Ability Clinic is committed to providing equitable and accessible services and facilities. We are dedicated to being accessible and compliant in all accessibility standards of the Accessibility for Ontarians with Disabilities Act and in creating a welcoming, barrier-free environment for patients, staff, and the community. 

Accommodation is a term used to describe the supports, services, and resources made available to individuals with disabilities, such as mobility and communication supports, service animals, assistive devices, and documents in different formats. These ensure that all programs and services are accessible to the entire community.

If you are coming to The Ability Clinic and you or your loved one requires an accommodation during your visit, we encourage you to contact the clinic prior to your visit.

 

Common Accommodations

 

Accessible Entrances

The entrances on the main floor of the building, as well as our clinic door, are all wheelchair accessible. Van accessible parking is available just outside the main doors.  Parking.

 

Accessible Washroom

We have a barrier-free washroom within the clinic space. Both male and female washrooms are available just outside the clinic space.  Learn more by viewing our Clinic Tour.

 

Wheelchairs

We have a transport wheelchair should you require.

 

Hoyer Lift

We have a ceiling Hoyer lift should you require.

 

Support Person

A "Support Person" accompanies a person with a disability, to help with communication, mobility, personal care or medical needs or with access to goods or services.

 

Hearing Loop

A Loop system is available at the front reception desk to provide clear communication with hearing instrument wearers. 

Language Interpreters

If you require interpretation services, please arrange for an interpreter to be present. If you require a sign language interpreting services, either in-person or via video, please visit Canadian Hearing Services.

 

Wayfinding

Tactile tiles are embedded within our floor to allow for seamless wayfinding. Clear signage at key points are visibly displayed to reduce confusion.  

Service Animals

Your service animal is welcome to accompany you during your visit.

 

Digital Accessibility

Digital accessibility refers to how well people with visual, hearing, motor and or cognitive challenges can access website content. In an effort to ensure that our website is accessible by default, our website complies with Web Content Accessibility Guidelines 2.0 AA (WCAG 2.0 AA), an internationally accepted standard developed by the World Wide Web Consortium (W3C).


Feedback

Help us improve accessibility at The Ability Clinic by sharing your questions, concerns or comments about the way we are providing care and service in an accessible manner.

 

Provide your Feedback here